- Privacy Policy

Last updated: 08/19/2026

Ourland Highroad LLC (“Ourland Highroad,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit, use, communicate with, or interact with our website TheOurlandGroup.com (the “Site”), services, marketing systems, business-directory services, phone services, artificial-intelligence-enabled voice services, and text-message communications. Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy. Our services are generally directed to businesses and adults located in Ohio, Kentucky, and Indiana.

Information We Collect

We may collect personal information directly from you, automatically through our websites and systems, or from information you provide while using our services.
The information we may collect includes:
- Name
- Email address
- Phone number
- Business name and business contact information
- Mailing address or location information
- Payment and transaction information
- Website activity, device information, browser type, IP address, analytics data, and cookies
- Communications with us, including emails, calls, voicemails, chat messages, text messages, and support requests
- Information you provide through forms, business-directory listings, service requests, or account registrations
- Voice recordings, voicemail recordings, call metadata, transcripts, and AI-generated summaries or responses where our phone, voicemail, voice AI, or related systems are used

We do not intentionally collect sensitive personal information unless it is voluntarily provided and/or reasonably necessary to provide requested services.

How We Use Your Information

Ourland Highroad may use personal information to:
- Provide, operate, maintain, and improve our marketing systems and business-directory services
- Create, manage, and support customer accounts, business listings, and service relationships
- Process payments and prevent fraudulent or unauthorized transactions
- Respond to inquiries, service requests, and support communications
- Send transactional communications, service notices, appointment reminders, account updates, and customer-support messages
- Send marketing communications when permitted by law and consistent with your communication preferences
- Operate, monitor, improve, and secure our websites, systems, analytics, and services
- Analyze website performance, user engagement, advertising effectiveness, and service usage
- Facilitate phone calls, voicemail, AI-assisted voice interactions, automated text messages, and other communications requested or authorized by you
- Protect the security, rights, property, and operations of Ourland Highroad, our clients, and users
- Comply with applicable laws, legal obligations, and valid governmental requests

Cookies, Analytics, and Similar Technologies

Our websites may use cookies, pixels, tags, log files, and similar technologies to support website functionality, understand usage, improve performance, and analyze visitor interactions.

We may collect information such as:

- IP address

- Browser and device type

- Operating system

- Pages viewed

- Time spent on pages

- Referral source

- Approximate geographic location

- Interactions with forms, links, and content

We use Google Analytics and may use similar services to understand website traffic and performance. These providers may use cookies or similar technologies according to their own privacy practices.

You may control certain cookies through your browser settings. Disabling cookies may affect the availability or functionality of portions of our websites or services.

Phone Calls, Voicemail, AI Voice, and Automated Text Messaging

Ourland Highroad may use phone calls, voicemail, AI-assisted voice systems, automated messaging systems, and text messages to communicate with customers, prospects, users, and business contacts.

Where applicable, we may collect and process:

- Phone numbers

- Call records and call metadata

- Voicemail messages

- Call recordings

- Voice inputs

- Transcripts

- AI-generated summaries, responses, routing information, or other communication-related data

By voluntarily providing a phone number or opting in to receive text messages, you agree to receive communications related to your inquiry, account, services, appointments, customer support, and, where you have provided the appropriate consent, marketing.

Marketing text-message consent is not required as a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply. You may opt out of recurring text messages at any time by replying STOP. For assistance, reply HELP or contact us at [email protected].

We maintain this Privacy Policy to support applicable A2P messaging transparency requirements, including clear disclosure of our collection, use, and handling of phone numbers and messaging-related information. This Privacy Policy does not replace any separate SMS terms, opt-in disclosures, consent records, campaign registrations, or messaging practices required for an individual messaging program.

How We Share Information

Ourland Highroad does not sell personal information.

We do not share personal information for third-party advertising purposes except as permitted by law and as necessary to operate our own services and business activities.

We may share information only as reasonably necessary with:

- Companies, brands, divisions, websites, and service operations operated by or under Ourland Highroad LLC

- Service providers that help us operate our business, including payment processing, analytics, customer relationship management, marketing automation, communications, hosting, security, and support providers

- Stripe, for payment processing

- Google Analytics, for website analytics

- HighLevel, for customer relationship management, marketing automation, communications, forms, scheduling, and related business services

- Claude Cowork, where used to support authorized business workflows, content, communications, or operational services

Professional advisors, such as attorneys, accountants, insurers, or auditors, when reasonably necessary

- Governmental authorities, law enforcement, or other parties when required by law or necessary to protect legal rights, safety, security, or property

- A successor entity in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction

Service providers are permitted to use personal information only as necessary to perform services for us or as otherwise permitted by their applicable terms and privacy policies.

Payment Information

Payments may be processed through Stripe or another authorized payment processor. Ourland Highroad does not intend to store complete payment-card information on its own systems. Payment information is handled according to the payment processor’s applicable security and privacy practices.

Data Retention

We retain personal information for as long as reasonably necessary to:

- Provide services and maintain business records

- Support customer accounts, listings, communications, and transactions

- Meet legal, accounting, tax, security, and compliance obligations

- Resolve disputes and enforce agreements

- Maintain records of messaging consent, opt-outs, and communication preferences where applicable

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

Your Communication Choices

You may opt out of marketing emails by using the unsubscribe link included in the email.

You may opt out of recurring marketing text messages by replying STOP to the message. You may continue to receive non-marketing messages, including account, service, payment, security, or transaction-related communications, where permitted by law.

If you believe you received a message in error or need help updating your communication preferences, contact us at [email protected].

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, storage system, telephone network, or electronic communication method is completely secure. We cannot guarantee absolute security of information transmitted to or through our services.

Children’s Privacy

Ourland Highroad’s websites and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. Further, our services are intended only for individuals who are at least 18 years old. If you believe a child has provided personal information to us, please contact us at [email protected], and we will take reasonable steps to delete the information as appropriate.

Third-Party Websites and Services

Our websites, directory listings, messages, or services may include links to third-party websites, platforms, payment processors, social-media services, or other external services. We are not responsible for the privacy, security, content, or practices of those third parties.

We encourage you to review the privacy policies of each third-party service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.

When we update this Policy, we will revise the “Effective Date” at the top of this page. Your continued use of our websites or services after an updated Privacy Policy becomes effective means you acknowledge the updated Policy to the extent permitted by law.

Contact Us

For privacy questions, requests, concerns, communication-preference updates, or questions about this Privacy Policy, contact:

Ourland Highroad LLC
1677 Rockwell Drive
Xenia, Ohio 45385
Email: [email protected]

[email protected].

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ABOUT US

This site is operated by Ourland Highroad, LLC, founded by Timothy Pawlaczyk. Related brands include The Ourland Group, No More Zero Days, and Miami Valley Thrive.